Shipping Rates Policy

1. Overview

We offer two delivery options at checkout:

• Same-day delivery via Lalamove within Malaysia, with a delivery fee calculated in real time based on your delivery address
• Self-pickup from our store in Seri Kembangan, Selangor, at no charge

You can choose your preferred option at checkout before placing your order.

2. How Delivery Fees Are Calculated

Delivery fees are dynamic and are quoted in real time by our delivery partner, Lalamove, when you request a quote at checkout. We do not publish a fixed rate card because the fee depends on the specific details of each delivery.

The fee is calculated based on:

• The pickup location (our store in Kuala Lumpur)
• Your delivery address and dropoff coordinates
• The distance between pickup and dropoff
• The service type selected (motorcycle by default; larger vehicles may be used for bulky orders)
• Current demand and traffic conditions

The quoted fee is displayed as a separate line item in your order summary and is added to your order total. The fee is payable together with your product total at checkout through our payment gateway, CHIP Collect.

Each delivery quote is valid for approximately five (5) minutes. If your quote expires before you place your order, you may request a new quote at no obligation.

3. Self-Pickup

Self-pickup is free of charge. You may collect your order from our store at the following address:

SETIA ASPIRASI SDN BHD
7-2, Jalan BPP 5/1, Bandar Putra Permai,
43300, Seri Kembangan, Selangor

Business hours:

• Monday – Friday: 8.45 A.M. – 5.45 P.M.
• Saturday: 10.00 A.M. – 12.30 P.M.
• Sunday and public holidays: closed

Please place your order online before collecting so we can prepare it for you. Self-pickup orders do not incur any delivery fee and are not dispatched through Lalamove.

4. Service Area & Availability

Same-day delivery is available within Lalamove’s coverage area in Malaysia. When you enter your delivery address at checkout and request a quote, our system checks whether Lalamove can serve your location.

If Lalamove is unable to quote a delivery fee for your address, checkout will display an error and you may either choose a different address or switch to self-pickup. We are unable to deliver to addresses outside Lalamove’s service area.

5. Delivery Times

Same-day delivery is offered subject to our working hours, a minimum two-hour preparation time, and courier availability. An estimated delivery timeframe is provided at checkout. Delivery times are not guaranteed and may be affected by factors beyond our control, including weather, public holidays, traffic conditions, and courier delays.

We will make reasonable efforts to deliver your order within the estimated timeframe, but we are not liable for delays caused by the courier or other third parties.

6. Tracking & Delivery Status

Once your order has been dispatched, you will receive updates on its delivery status. Lalamove tracks key milestones including driver assignment, pickup, and delivery completion. Proof of Delivery (POD) is available for completed deliveries.

If you have not received your order within the expected timeframe, please contact us at petalsandchocs@gmail.com with your order number and we will follow up with the courier.

7. Recipient Responsibilities

You are responsible for providing an accurate and complete shipping address at checkout, including unit/building number, street, postcode, city, and state. We are not liable for failed deliveries due to incorrect or incomplete address information provided by you.

Someone should be available at the delivery address to receive the order. If the recipient is unavailable, the courier may attempt to contact them or return the order to us, which may incur additional fees.

8. Failed Delivery & Re-Delivery

If a delivery cannot be completed due to recipient unavailability, an incorrect address, or other reasons beyond our control, the courier may return the order to us. In such cases, additional delivery fees may apply for re-delivery. We will contact you to arrange a suitable time and confirm any additional charges before re-dispatching.

9. Order Cancellation & Dispatch

You may request to cancel your order before it has been dispatched. If we are able to cancel the order before dispatch, you will receive a full refund, including any delivery fee already paid. Once an order has been dispatched, it can no longer be cancelled and our Refund & Exchange Policy applies instead.

To request a cancellation, email us at petalsandchocs@gmail.com as soon as possible with your order number.

10. Changes to This Policy

We may update this Shipping Rates Policy from time to time to reflect changes in our delivery practices, courier arrangements, or legal requirements. The updated version will be posted on this page with a revised date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Shipping Rates Policy or your delivery, please contact us at:

Petals and Chocs
SETIA ASPIRASI SDN BHD (202101019218)
Email: petalsandchocs@gmail.com